Problem Solving and Decision Making

Aims:

To explore delegates own techniques and introduce them to alternative methods and styles of problem solving in order to make effective decisions.

Objectives:

By the end of the course, delegates will be able to:

·        Clearly define problems and their root cause

·        Apply various techniques to solve problems

·        Present solutions effectively

Half Day Course Programme

1.      Defining the issue and its’ root cause

2.      Determining options and selection the ‘best’ option

3.      Application of various techniques problem solving

4.      Presenting proposals – effective presentation and communication skills

5.      Managing feedback

6.      Implementation planning