Managing Conflict

Aims:

This course will help delegates to deal with conflict in the context of Business and the Workplace.

Objectives:

By the end of the course delegates will be able to:

· Recognise situations in which interpersonal or inter-group conflict exists

· Describe processes which can be used to deal with actual or potential conflict

· List and begin development of the skills necessary to deal with conflict in the workplace

One Day Course Programme

Few people relish the thought of having to deal with conflict but Managers and Supervisors may find themselves in situations where conflict impedes progress.

The course is designed to help Mangers/Supervisors recognise situations where relationships that are impeding business progress exist. The course covers the processes and skills needed to be developed to deal effectively with conflict.