Customer Care

Aims:

To develop the Customer Service skills and knowledge of participants

Objectives:

By the end of the course candidates will be able to:

·        Define customer and customer care

·        Identify and practice a process for successful communication with customers

·        List the advantages of analysing and acting on customer feedback

·        Develop an approach for their own business based on existing procedures or from procedure creation where there are no current systems

One Day Course Programme

The course is designed to help the candidate to identify the key points in the treatment of customers and customer care such that they can positively influence transactions with customers both internal and external.

The value of listening to customers and using information for continuous improvement is central to the day and time is allocated for self-development either in an existing customer care process or from basics where no current system exists.  The course includes service differentiation at the product, convenience and human factors levels.