Avoiding Conflict

Aims:

To ensure staff to recognise potentially violent or aggressive situations and develop diffusion techniques

Objectives:

By the end of the course delegates will be able to:

·        Identify situations which may have the potential for violence or aggression

·        Determine different strategies of the diffusion of situations with the potential for conflict

·        Consider workplace systems which can reduce the creation of escalation of situations with the potential for conflict

·        Identify one relevant reporting requirements

·        Identify routes for assistance and counselling

Half Day Course Programme:

1.      Introduction to stress and definitions

2.      Techniques for the early identification of potentially difficult situations

3.      Diffusion techniques for potentially difficult situations

4.      Strategies for managing and minimising the risks

5.      Reporting and support requirements